Twelve Ways to Spot a Bad Municipal Web Site
- information is outdated
- information is wrong
- site navigation = enigma
- content is organized based on the internal structure at town hall rather than on services available to residents
- site loads too slowly due to hideous graphics all over the place that serve no clear purpose
- there’s no uniformity in design from page to page
- topics are omitted or coverage is superficial
- no mechanism exists for searching the site
- clicking on a link launches the Acrobat Reader plug-in without any warning
- the site is ONLY viewable using Windows Explorer 6.0
- the site has music or anything animated
- when the site goes offline, no one notices (or cares)
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